TWP (Telephony Web Portal) 

New-Generation CTI

TWP is a new-generation Computer Telephony Integration offer that is revolutionizing the integration of telephony into your information system thanks to state-of-the art Web Services technologies. This solution comprises several software modules that offer efficient telephony services to your employees and partners. Thanks to its centralized and web client-based architecture, deployment and administrative costs are highly minimized.

Improve the efficiency of your employees with:

• The Caller module, intuitively and quickly call from a PC using:
• Office applications through simple drag & drop or copy-paste (Word™, Excel™, Yellow Pages™, e-mail signature…)
• Transmitted, received, and missed call logs
• A unified interface, for accessing the company’s different directories (LDAP, SQL, ODBC, Outlook™ contacts, NeXspan directory…)
• The Alerter module, immediately identify a caller before picking up a call:
• Record display, with recognition of contact through multi-directory display
• Record customization (Outlook contact record link, professional application, etc.)

• The Phone module, manage a telephone set effectively and intuitively:
• Supervision/Interception
• Transfer/putting on hold/hold pickup/conference
• Voice mailbox management
• Tutorial on digital and IP sets

• Easy installation, administration and integration
• Added-value services
• Customizable solution
• Time-saving solution

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