TWS

New-Generation CTI

TWP is a new-generation Computer Telephony Integration offer that is revolutionizing the integration of telephony into your information system thanks to state-of-the art Web Services technologies. This solution comprises several software modules that offer efficient telephony services to your employees and partners. Thanks to its centralized and web client-based architecture, deployment and administrative costs are highly minimized.

Improve the efficiency of your employees with:

• The Caller module, intuitively and quickly call from a PC using:
  • Office applications through simple drag & drop or copy-paste (Word™, Excel™, Yellow Pages™, e-mail signature…)
  • ·Transmitted, received, and missed call logs
  • ·A unified interface, for accessing the company’s different directories (LDAP, SQL, ODBC, Outlook™ contacts, NeXspan directory…)
• The Alerter module, immediately identify a caller before picking up a call:
  •   Record display, with recognition of contact through multi-directory display
  • Record customization (Outlook contact record link, professional application, etc.)
• The Phone module, manage a telephone set effectively and intuitively:
  • Supervision/Interception
  • Transfer/putting on hold/hold pickup/conference
  • Voice mailbox management
  • Tutorial on digital and IP sets

Advantages

• Easy installation, administration and integration
• Added-value services
• Customizable solution
• Time-saving solution

Brochures